Policy & FAQ

Policy

Shipping & Delivery in the US: 

Orders will be processed in 7-10 business days from order date. Business days are work days—Monday through Friday, excluding weekends and holidays. Processing times for shipment are not the delivery estimates. Delivery estimates come with the tracking confirmation email after the order has been processed.

Shipping charges will be processed with your order and charged at the time of purchase.

International Shipping:

Delivery times start at 14/15 business days, varying on time spent in customs. The recipient of the shipment is responsible for any taxes, customs duties and fees that may be applied by the destination country. 

Delays/COVID/Address Errors:

We are not responsible for delays due to natural weather or causes. Due to COVID delays, arrival dates are not guaranteed, keep up with your local carrier, their updates and restrictions. All address errors must be reported within 48-72 hours after order date.


Returns/Refunds/Exchanges:

Each product is handmade and curated to order and cannot be returned or exchanged for other products. Refunds are allowed only on extenuating circumstances determined by us within 10 days of order. Contact via customer service email with full name and order number. 

TLOT operates during business days only. 


Sales and Coupons

All coupons expire within time noted on coupon code unless noted otherwise. Coupons cannot be combined with other coupons or used during live sales. Coupons cannot be traded, resold, or upgraded.